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Tuesday, May 21, 2013
The Infrastructure Services and Support (ISS) investment provides access to information that the NRC staff needs to perform the agency's mission at NRC Headquarters, Regional Offices, Technical Training Center, and 69 Resident Inspector sites around The Infrastructure Services and Support (ISS) investment provides access to information that the NRC staff needs to perform the agency's mission at NRC Headquarters, Regional Offices, Technical Training Center, and 69 Resident Inspector sites around the country. The IT Infrastructure provides the main infrastructure, resources, and services for the day-to-day processing of information for approximately 4100 government staff members and 1500 contractor staff by providing network connectivity, desktops/laptops, file and print services, remote access, and information security functions; enterprise email services including over 800 secure BlackBerry devices and webmail; telephone, cable, Bring Your Own Device (BYOD) and telecommunications services; Authentication and Credentialing Services; Enterprise Electronic Information Exchange Services; Enterprise Business Applications Support System Services; Enterprise NRC System Information Control Database; and Enterprise Access Control, Computer Enhanced Security System/Photo Identification Computer System Services; and Safeguards Information Local Area Network and Electronic Safe (SLES). Dependent Investments - Enterprise Digital Data Management System (DDMS).Benefits: The ISS investment assist Agency manage information and employ technology to enhance information access and strengthen agency performance, streamline key business processes, standardize the application infrastructure, improve mobile and remote access, complete work enabling secure information technology systems access through the use of the Government-wide personal identity verification cards, and ensure that information is available in a complete and timely manner and improve search capabilities. The investment provides electronic information exchange including safeguards information and supports the agency's emergent needs. This investment continues to streamline single sign-on capability across the enterprise by reducing the passwords users must maintain and to streamline enterprise IT contracts by offering additional enterprise-wide IT service that supports the entire agency s IT Requirements.Contribution to Mission: The Infrastructure Services and Support (ISS) Program supports the NRC mission by integrating, deploying and sustaining critical information technology (IT) infrastructure and systems. Key Customers: NRC employees and contractor staff.Stakeholders, Beneficiaries: NRC staff and the U.S. general public. More..
FY2013 (CY) Spending
Time frame of Investment
2001 - 2017
No change in status
Allison M. Macfarlane
Nuclear Regulatory Commission
The ITISS contractor is meeting required performance metrics. As ITISS implementation continues, the Agency is gaining better control of IT infrastrucThe ITISS contractor is meeting required performance metrics. As ITISS implementation continues, the Agency is gaining better control of IT infrastructure inventory and configuration, distribution and control of software, and visibility into customer incidents and service requests. Additionally, this investment has demonstrated significant achievements on major agency projects such as implementation of the IT infrastructure in Three White Flint North, launching Bring Your Own Device, rolling out Windows 7 to over 1000 NRC employees, and replacing the infrastructure in the White Flint Complex. More..
Number of Projects
|Project Name||Project Life Cycle Costs||Cost Variance||Schedule Variance|
|Technical Refresh FY12 Infrastructure Backbone||$28 M|
|Technical refresh FY12 workstation||$933 K|
|Technical refresh FY12 Mobile Devices||$900 K|
|SLES FY12 Technical Refresh Mobile Thin Clients||$111 K|
|Technical Refresh FY13 Infrastructure Backbone||$28.8 M|
|Technical refresh FY13 workstation||$933 K|
|Technical refresh FY13 Mobile Devices||$900 K|
|SLES FY13 Technical Refresh Mobile Thin Clients||$111 K|
|Metric Description||Frequency||Unit of Measure||FY2013 Target||Most Recent Actual||Met/Not Met||Updated Date of Most Recent Actual|
|Average customer survey score (1-5) for customer sAverage customer survey score (1-5) for customer satisfaction based on the customer support center survey obtained after each service request. Maintaining a high-quality workforce requires that employees are satisfied with the IT services they receive. More..||Quarterly||Number, 1-5Number, 1-5||4||4||Met||2013-03-29|
|Percent of equipment (printers, phones, computers,Percent of equipment (printers, phones, computers, etc.) that is moved and working within the current service level agreement (with 10 days notification) More..||Quarterly||PercentagePercentage||96||96||Met||2013-03-29|
|Percent of identified IT security vulnerabilities Percent of identified IT security vulnerabilities that are addressed within 12 hours. Once an IT security vulnerability is identified, it is vital that it is mitigated quickly to reduce the risk of unauthorized access to sensitive information. More..||Monthly||PercentagePercentage||91||91||Met||2013-03-29|
|Percentage agencywide IT infrastructure services aPercentage agencywide IT infrastructure services are available to the staff. Access to the IT infrastructure is essential for completion of the agency's mission. If the infrastructure is unavailable employees cannot access major agency systems. More..||Quarterly||PercentagePercentage||99.6||99.6||Met||2013-03-29|
|Ensure IT refresh cycle is metEnsure IT refresh cycle is met||Monthly||PercentagePercentage||35||35||Met||2013-03-29|
|Achieve NRC security outcomes relying on SafeguardAchieve NRC security outcomes relying on Safeguards processes and Safeguards security staff ability to easily and quickly access Safeguards information that will affect security outcomes. More..||Quarterly||MinutesMinutes||59||59||Met||2013-03-29|
|Does the investment have any activities with a planned duration greater than a year?:||No|
|Planned duration of the longest activity (days):||182|
|Average planned duration of in-progress and future activities (days):||137|
|Planned cost of one activity is greater than 25% of total planned cost of all activities?:||Yes|
|Number of contracts applying modular development principles:||0|
All activity calculations assess only activities with no related child activities.
Note: All descriptions, dates, and costs are as reported by agencies.
This section includes details about the organizations and leadership responsible for the performance of this investment. Many of the details included in the IT Dashboard are based on the agency’s Exhibit 300 (also known as a Business Case), submitted to the Office of Management and Budget. Access this document by clicking View Exhibit 300. Performance Metrics established by the agency can also be viewed here.
The agency CIO evaluates every investment and assigns a score from 1-5. Visit the FAQs for details on the factors CIOs use to rate an investment.
Cost variance is calculated as the variance between the actual costs of an investment’s activities and their planned costs to date in dollars as a percentage of the activities’ total costs. Visit the FAQs for details on how the IT Dashboard calculates Cost variance.
Schedule variance is calculated as the variance between the investment’s planned and actual progress so far, in days as a percentage of the scheduled work so far. Visit the FAQs for details on how the IT Dashboard calculates Schedule variance.
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