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Table of Contents

  • Investment Summary Information
  • Investment Detail
  • Investment and Contracts
  • Historic CIO Rating
  • Investment Spending
  • Projects and Activities Detail
Section A: Investment Summary Information
Investment Name
Citizen Services
Unique Investment Identifier
393-000000087

Investment Description

Citizen Services provide for public access to and engagement with the research community and the general public at research rooms, online and through innovative tool and technology.
Agency National Archives and Records Administration
Point of Contact Sheena Burrell - CIO email Not Provided
Investment Type Major IT Investments
Bureau National Archives and Records Administration
Mission Support Not Applicable
Shared Service Category Not Applicable
Shared Service Identifier Not Applicable
TMF Initiatives
  • Not Applicable
FY 2024 IT Spending $15.49 M
Current CIO Rating 4
Data As Of: 06/17/2024

Total Projects

6

Cost Variance

  • 6Low
  • 0Medium
  • 0High

Schedule Variance

  • 2Low
  • 3Medium
  • 1High

Cost Variance

  • Low: Projects that have <10% Cost Variance
  • Medium: Projects that have ≥10% and <30% Cost Variance
  • High: Projects that have ≥30% Cost Variance
Cost Variance: ((Planned Total Costs - Projected or Actual Total Costs) / Planned Total Cost) x 100

Schedule Variance

  • Low: Projects that have <10% Schedule Variance
  • Medium: Projects that have ≥10% and <30% Schedule Variance
  • High: Projects that have ≥30% Schedule Variance
Schedule Variance: ((Planned Completion Date - Projected or Actual Completion Date) / Project Duration) x 100

Cost and Schedule Variance color coding is based on absolute values. For example, a +40% variance and a -40% variance are both High/Red.
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Date Investment First Submitted
09/17/2021
Date of Last Investment Detail Update
06/17/2024
Section B: Investment Detail
  1. Briefly describe the investment's return on investment, including benefits internal and external to the government and outcomes achieved or planned.
    NARA's Citizen Services benefit the American public by providing the information technology to enable public access to and engagement with the research community and the public at research rooms, online and through innovative tools and technology. This includes online research and citizen engagement through the National Archives Catalog and History Hub, as well as all of the other resources available on Archives.Gov.
Section C: Investment and Contracts
Section D: Historic CIO Rating
CIO Rating Date Comments
4 Mar 31, 2024 The NextGen Catalog is operational in the production environment and considered in an O&M steady state. DAS is in O&M steady state; however, modernization and enhancement efforts for the NextGen DAS remain in progress. Final implementation and hand-off to NARA's test team is scheduled for mid-summer 2024. NextGen HMS UAT completed 03/08/24 and the production environment completed standup 03/13/24 with the production code and data. The phased rollout of the application to users was divided into four iterations beginning 03/22/24 and scheduled to end 05/13/24.
4 Nov 30, 2023 The NextGen Catalog is now operational in the production environment and considered in an O&M steady state. The legacy NAC is scheduled to be decommissioned by December 2023. DAS is in O&M steady state; however, modernization and enhancement efforts for the NextGen DAS remain in progress. There is a delay in the NextGen DAS final release due to product and sprint backlog replanning, redefined service level agreements (SLAs), and underestimation of level of effort (LOE). In addition, NARA's transition from SecureAuth to Azure AD has caused an additional shift in schedule, final delivery date and costs due to the LOE for the vendor to implement. NextGen HMS has completed the developement phase of the project. UAT and Stage Gate reviews will run through December 2023 and rollout and data migration is projected to occur during Q1 CY 2024.
3 Sep 30, 2022 NARA has hired several key resources for the Program Management division, including supervisors and program managers. The result has been a workload balance and an increase in quality products. However, hiring and recruiting qualified federal resources as developers for the ECRM platform has been difficult. Oracle now offers a limited support option called Market Driven Support (MDS) which NARA will purchase to extend support to the Oracle/Siebel platform through December 31, 2023. The National Archives Catalog (NAC) and Description and Authority Service (DAS) modernization and enhancement efforts continue with agile development to foster scalable, stable, and the performant applications.
3 Jun 30, 2022 NARA has hired several key resources for the Program Management division, including supervisors and program managers. The result has been a workload balance and an increase in quality products. However, hiring and recruiting qualified federal resources as developers for the ECRM platform has been difficult. Oracle now offers a limited support option called Market Driven Support (MDS) which NARA will purchase to extend support to the Oracle/Siebel platform through December 31, 2023. The National Archives Catalog (NAC) and Description and Authority Service (DAS) modernization and enhancement efforts continue with agile development to foster scalable, stable, and the performant applications.
2 Jan 31, 2022 Modernization of HMS is scheduled to kick off in Q2 FY22 with a more modern multi-tenant, cloud-based platform or shared service. There have been delays in the government hiring and recruiting of qualified candidates for timely success. Similar with ARCIS and CMRS, the legacy HMS platform of Oracle/Siebel will reach its end of life in July 2022 and will no longer receive patches and support from the vendor. The National Archives Catalog (NAC) and Description and Authority Service (DAS) modernization and enhancement efforts are ongoing. Additional presidential libraries websites are being developed under the Websites-to-the-Cloud investment. The RCPBS upgrade and migration project is complete. Deployment is pending completion of end-of-year processing. Decommissioning of the legacy system will take place in Q1 of FY 22 complete.
3 Jul 30, 2021 Modernization of HMS may be delayed by the lengthy hiring process of resources for the migration to the new platform combined with unresolved maintenance and support issues of the system scanners. National Archives Catalog (NAC) and Description and Authority Service (DAS) modernization and enhancement efforts are in progress. Additional presidential libraries websites are being developed under the Websites to the Cloud investment. The RCPBS modernization is expected to go live in October, data migration to complete by the end of the calendar year 2021. Decommissioning of the legacy RCPBS servers will take place in Q2 of FY 22.
Data Last Updated On: 09/30/2021
Section E: Investment Spending

Table 1: Distribution by Spending Type

Spending Type PY 2023 CY 2024 BY 2025
DME Costs 7.045 4.562 7.504
O&M Costs 8.277 10.925 9.985
Total 15.322 15.487 17.489

Table 2: Distribution by Cost Pools

Cost Pools PY 2023 CY 2024 BY 2025
External Labor 6.111 5.079 7.734
Facilities & Power 0 0 0
Hardware 0.261 0.091 0.107
Internal Labor 2.818 2.965 3.024
Internal Services 0 0 0
Other 0 0 0
Outside Services 3.379 4.595 3.702
Software 2.753 2.758 2.922
Telecom 0 0 0
Total 15.322 15.488 17.489
Cost PoolsCost in millions (M)

Table 3: Distribution by IT Towers

IT Tower PY 2023 CY 2024 BY 2025
Application 10.221 9.844 10.625
Compute 2.051 2.614 2.937
Data 0 0 0
Data Center 0 0 0
Delivery 2.818 2.965 3.854
End User 0.001 0.001 0.015
IT Management 0 0 0
Network 0.002 0.001 0.002
Output 0 0 0
Platform 0 0 0
Security & Compliance 0 0 0
Storage 0.229 0.062 0.056
Total 15.322 15.487 17.489
IT TowersCost in millions (M)
Data Last Updated On: 06/17/2024
Section F: Project Detail

Table 1: Project Details

Project Name Project UID Status Planned Total Cost ($M) Cost Variance (%) Planned Start Date Planned End Date Schedule Variance (%) Schedule Variance (Days) TMF Initiative
NextGen Catalog 22060J Completed 3.64 -11 2020-09-30 2022-09-28 -7.6 -7.6 Not Applicable
NextGen DAS 21080 In Progress 3.65 0 2021-09-30 2023-11-17 -27 -27 Not Applicable
NextGen HMS 19200P In Progress 1.83 0 2022-09-22 2023-08-31 -38 -38 Not Applicable
Carter Redesign and Migration 16062J Completed 0.4 0 2022-10-03 2023-05-31 -25 -25 Not Applicable
History Hub Replacement 21180P Completed 0.73 0 2022-06-28 2023-02-28 0 0 Not Applicable
Obama Library Website Upgrade (FOIA Reading Room) 16060P Completed 0.23 0 2022-10-03 2023-06-30 -11 -11 Not Applicable
LowMediumHigh

Table 2: Project Related Details

NextGen Catalog
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
NextGen DAS
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
NextGen HMS
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
Carter Redesign and Migration
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
History Hub Replacement
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
Obama Library Website Upgrade (FOIA Reading Room)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
Section G: Performance Metrics
Metric Description Performance Measurement Category Unit of Measure Reporting Frequency Agency Baseline Capability Measurement Condition Target 2024 CY Latest Actual Result Date of Latest Actual Result Met Target
Annual target for pages digitized and available online through the National Archives Catalog Strategic and Business Results Number Monthly 204940986 Over target 320000000 219330900 2024-01-08 15:36:46 NOT MET
Number of holdings described in the National Archives Catalog Customer Satisfaction Percent Quarterly 102.72 Over target 95 105.83 2023-10-25 15:40:54 MET
Number of classified archival records 25 years old or older that have been declassified per Fiscal Year Strategic and Business Results number of pages Monthly 6500000 Over target 10821275 2022-10-27 18:42:57 MET
Number of record entries processed. Strategic and Business Results Number Monthly 200000 Over target 260873 2022-10-27 18:42:58 MET
Percentage of HMS Record Entries Processed Strategic and Business Results Percentage Monthly 90.51 Over target 90.51 2022-10-27 18:42:58 MET
Expanded contribution types and fields (translations, names, locations) to increase engagement and enhance metadata for our records Customer Satisfaction Number Annual Over target 1000000 2594546 2023-10-25 15:40:54 MET