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Table of Contents

  • Investment Summary Information
  • Investment Detail
  • Investment and Contracts
  • Historic CIO Rating
  • Investment Spending
  • Projects and Activities Detail
Section A: Investment Summary Information
Investment Name
Citizen Services
Unique Investment Identifier
393-000000087

Investment Description

Citizen Services provide the information technology for public access to and engagement with the research community and the general public at research rooms, online and through innovative tool and technology.
Agency National Archives and Records Administration
Point of Contact Gulam Shakir - CIO email Not Provided
Investment Type Major IT Investments
Bureau National Archives and Records Administration
Mission Support Not Applicable
Shared Service Category Not Applicable
Shared Service Identifier Not Applicable
TMF Initiatives
  • Not Applicable
FY 2025 IT Spending $18.68 M
Current CIO Rating 4
Data As Of: 04/29/2025

Total Projects

10

Cost Variance

  • 10Low
  • 0Medium
  • 0High

Schedule Variance

  • 4Low
  • 4Medium
  • 2High

Cost Variance

  • Low: Projects that have <10% Cost Variance
  • Medium: Projects that have ≥10% and <30% Cost Variance
  • High: Projects that have ≥30% Cost Variance
Cost Variance: ((Planned Total Costs - Projected or Actual Total Costs) / Planned Total Cost) x 100

Schedule Variance

  • Low: Projects that have <10% Schedule Variance
  • Medium: Projects that have ≥10% and <30% Schedule Variance
  • High: Projects that have ≥30% Schedule Variance
Schedule Variance: ((Planned Completion Date - Projected or Actual Completion Date) / Project Duration) x 100

Cost and Schedule Variance color coding is based on absolute values. For example, a +40% variance and a -40% variance are both High/Red.
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Download: Project and Variance Source Data (CSV)
Date Investment First Submitted
09/17/2021
Date of Last Investment Detail Update
04/29/2025
Section B: Investment Detail
  1. Briefly describe the investment's return on investment, including benefits internal and external to the government and outcomes achieved or planned.
Section C: Investment and Contracts

Public URLs

Contracts

Section D: Historic CIO Rating
Data Last Updated On: 09/30/2021
Section E: Investment Spending

Table 1: Distribution by Spending Type

Spending Type PY 2024 CY 2025 BY 2026
DME Costs 5.803 6.776 0
O&M Costs 11.437 11.905 0
Total 17.24 18.681 0

Table 2: Distribution by Cost Pools

Cost Pools PY 2024 CY 2025 BY 2026
External Labor 5.509 7.017 0
Facilities & Power 0 0 0
Hardware 0.09 0.11 0
Internal Labor 3.537 3.608 0
Internal Services 0 0 0
Other 0 0 0
Outside Services 5.127 4.715 0
Software 2.976 3.231 0
Telecom 0 0 0
Total 17.239 18.681 0
Cost PoolsCost in millions (M)

Table 3: Distribution by IT Towers

IT Tower PY 2024 CY 2025 BY 2026
Application 10.974 11.321 0
Compute 2.666 2.845 0
Data 0 0 0
Data Center 0 0 0
Delivery 3.537 4.438 0
End User 0.001 0.015 0
IT Management 0 0 0
Network 0.001 0.001 0
Output 0 0 0
Platform 0 0 0
Security & Compliance 0 0 0
Storage 0.06 0.061 0
Total 17.239 18.681 0
IT TowersCost in millions (M)
Data Last Updated On: 04/29/2025
Section F: Project Detail

Table 1: Project Details

Project Name Project UID Status Planned Total Cost ($M) Cost Variance (%) Planned Start Date Planned End Date Schedule Variance (%) Schedule Variance (Days) TMF Initiative
X-NextGen Catalog (Shows on ITDB as completed) 22060J Completed 3.64 -11 2020-09-30 2022-09-28 -7.6 -7.6 Not Applicable
X-NextGen DAS (Shows on ITDB as completed) 21080 Completed 3.65 0 2021-09-30 2023-11-17 -33 -33 Not Applicable
X-NextGen HMS (Shows on ITDB as completed) 19200P Completed 1.83 -41 2022-09-22 2023-08-31 -75 -75 Not Applicable
X-Carter Redesign and Migration (Shows on ITDB as completed) 16062J Completed 0.4 0 2022-10-03 2023-05-31 -25 -25 Not Applicable
X-History Hub Replacement (Shows on ITDB as completed) 21180P Completed 0.73 0 2022-06-28 2023-02-28 0 0 Not Applicable
X-Obama Library Website Upgrade (FOIA Reading Room) (Shows on ITDB as completed) 16060P Completed 0.23 0 2022-10-03 2023-06-30 -11 -11 Not Applicable
X-Civil Rights Cold Case Collection Web Portal 23140J Completed 0.36 -88000 2023-09-29 2024-09-30 -13 -13 Not Applicable
X-National Archives Museum Website Redesign(Shows on ITDB as completed) 23150J Completed 0.5 0 2023-08-11 2024-08-30 -4.9 -4.9 Not Applicable
X-Ford Library Redesign and Migration (Shows on ITDB as completed) 16062 Completed 0.4 0 2023-07-23 2024-09-30 14 14 Not Applicable
Catalog UX Improvements - Phase 2 22160P In Progress 1.57 -5.6 2024-07-16 2025-07-31 0 0 Not Applicable
LowMediumHigh

Table 2: Project Related Details

X-NextGen Catalog (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
X-NextGen DAS (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
X-NextGen HMS (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
X-Carter Redesign and Migration (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
X-History Hub Replacement (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
X-Obama Library Website Upgrade (FOIA Reading Room) (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
X-Civil Rights Cold Case Collection Web Portal
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
X-National Archives Museum Website Redesign(Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
X-Ford Library Redesign and Migration (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
Catalog UX Improvements - Phase 2
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile development. Product increments in five week sprints.
Section G: Performance Metrics
Metric Description Performance Measurement Category Unit of Measure Reporting Frequency Agency Baseline Capability Measurement Condition Target 2025 CY Latest Actual Result Date of Latest Actual Result Met Target
Annual target for pages digitized and available online through the National Archives Catalog Strategic and Business Results Number Annual 204940986 Over target 420000000 326517137 2024-09-30 MET
Number of holdings described in the National Archives Catalog Customer Satisfaction Percent Quarterly 102.72 Over target 103.47 2025-01-31 MET
Number of classified archival records 25 years old or older that have been declassified per Fiscal Year Strategic and Business Results number of pages Monthly 6500000 Over target 10821275 2022-09-30 MET
Percent of archival electronic holdings that have been processed to the point where researchers can have efficient access to them. Strategic and Business Results percent (%) Monthly 95 Over target 95 95 2025-03-31 MET
Percentage of HMS Record Entries Processed Strategic and Business Results Percentage Monthly 90.51 Over target 89.6 2025-03-31 MET
Expanded contribution types and fields (translations, names, locations) to increase engagement and enhance metadata for our records Customer Satisfaction Number Annual Over target 1000000 13522139 2024-09-30 MET