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Table of Contents

  • Investment Summary Information
  • Investment Detail
  • Investment and Contracts
  • Historic CIO Rating
  • Investment Spending
  • Projects and Activities Detail
Section A: Investment Summary Information
Investment Name
Agency & Related Services
Unique Investment Identifier
393-000000086

Investment Description

Agency & Related Services represent information technology services provided to other Federal agencies, including records management, classification reviews, FOIA improvements and publications such as the Federal Register.
Agency National Archives and Records Administration
Point of Contact Gulam Shakir - CIO
Investment Type Major IT Investments
Bureau National Archives and Records Administration
Mission Support Not Applicable
Shared Service Category Not Applicable
Shared Service Identifier Not Applicable
TMF Initiatives
  • High Value Asset (HVA) Mission Essential Systems
FY 2025 IT Spending $36.87 M
Current CIO Rating 3
Data As Of: 07/30/2025

Total Projects

11

Cost Variance

  • 10Low
  • 1Medium
  • 0High

Schedule Variance

  • 6Low
  • 4Medium
  • 1High

Cost Variance

  • Low: Projects that have <10% Cost Variance
  • Medium: Projects that have ≥10% and <30% Cost Variance
  • High: Projects that have ≥30% Cost Variance
Cost Variance: ((Planned Total Costs - Projected or Actual Total Costs) / Planned Total Cost) x 100

Schedule Variance

  • Low: Projects that have <10% Schedule Variance
  • Medium: Projects that have ≥10% and <30% Schedule Variance
  • High: Projects that have ≥30% Schedule Variance
Schedule Variance: ((Planned Completion Date - Projected or Actual Completion Date) / Project Duration) x 100
Download: Project and Variance Source Data (CSV)
Date Investment First Submitted
09/17/2021
Date of Last Investment Detail Update
07/30/2025
Section B: Investment Detail
  1. Briefly describe the investment's return on investment, including benefits internal and external to the government and outcomes achieved or planned.
Section C: Investment and Contracts

Public URLs

Contracts

Section D: Historic CIO Rating
Data Last Updated On: 09/22/2021
Section E: Investment Spending

Table 1: Distribution by Spending Type

Spending Type PY 2024 CY 2025 BY 2026
DME Costs 14.956 19.184 0
O&M Costs 13.001 17.681 0
Total 27.957 36.865 0

Table 2: Distribution by Cost Pools

Cost Pools PY 2024 CY 2025 BY 2026
External Labor 14.673 20.782 0
Facilities & Power 0 0 0
Hardware 0.182 0.31 0
Internal Labor 1.766 1.801 0
Internal Services 0 0 0
Other 0 0 0
Outside Services 5.454 6.94 0
Software 5.883 7.032 0
Telecom 0 0 0
Total 27.958 36.865 0
Cost PoolsCost in millions (M)

Table 3: Distribution by IT Towers

IT Tower PY 2024 CY 2025 BY 2026
Application 23.086 31.38 0
Compute 2.757 3.264 0
Data 0 0 0
Data Center 0 0 0
Delivery 1.766 1.801 0
End User 0.017 0.017 0
IT Management 0.077 0.027 0
Network 0.002 0.002 0
Output 0 0 0
Platform 0 0 0
Security & Compliance 0.091 0.096 0
Storage 0.163 0.278 0
Total 27.959 36.865 0
IT TowersCost in millions (M)
Data Last Updated On: 07/30/2025
Section F: Project Detail

Table 1: Project Details

Project Name Project UID Status Planned Total Cost ($M) Cost Variance (%) Planned Start Date Planned End Date Schedule Variance (%) Schedule Variance (Days) TMF Initiative
ERA 2.0 1 In Progress 86.04 0 2013-09-12 2025-09-30 0 0 Not Applicable
EOP 45 System Support Services and Electronic PRA Transfer 21040 In Progress 2.25 0 2023-03-16 2024-11-29 21 -129 Not Applicable
X-VA Scanned Records Intake and Processing (Shows on ITDB as completed) 21190P Completed 1.75 0 2021-09-09 2023-05-22 0 0 Not Applicable
NextGen ARCIS 21280P In Progress 7.34 0 2022-01-10 2025-09-19 -0.82 -11 High Value Asset (HVA) Mission Essential Systems
X-CMRS Robotic Processing Automation (RPA) (Shows on ITDB as completed) 22020P Completed 0.57 18 2021-10-04 2022-09-01 -29 -95 High Value Asset (HVA) Mission Essential Systems
X-CMRS Digital Delivery Redesign (Shows on ITDB as completed) 22100P Completed 0.69 -2.8 2022-04-01 2022-12-17 0 0 Not Applicable
NextGen CMRS 21290P In Progress 5.33 -70 2022-09-01 2024-12-09 -14 -119 High Value Asset (HVA) Mission Essential Systems
X-ERA Base Migration, Phase 2 - Business Objects -Phase 2-R (Shows on ITDB as Completed) 21511J Completed 2.82 -16 2021-09-30 2023-03-31 -11 -61 Not Applicable
X-ERA 2.0 DevOps Support (Shows on ITDB as completed) TBD Completed 1.08 0 2022-09-30 2023-09-29 0 0 Not Applicable
X-AAD Lift and Shift (Shows on ITDB as completed) 22110P Completed 0.08 0 2022-07-01 2023-03-17 -35 -90 Not Applicable
X-OGIS Ombuds Case Management Solution (Shows on ITDB as completed) 19080P Completed 0 0 2022-03-21 2023-06-15 0.67 3 Not Applicable
LowMediumHigh

Table 2: Project Related Details

ERA 2.0
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Months
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    agile
EOP 45 System Support Services and Electronic PRA Transfer
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
X-VA Scanned Records Intake and Processing (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
NextGen ARCIS
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
X-CMRS Robotic Processing Automation (RPA) (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Months
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
X-CMRS Digital Delivery Redesign (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Months
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
NextGen CMRS
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
X-ERA Base Migration, Phase 2 - Business Objects -Phase 2-R (Shows on ITDB as Completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Months
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
X-ERA 2.0 DevOps Support (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Weeks
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
X-AAD Lift and Shift (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
  3. Please describe the iterative development methodology being employed. (500 characters or less)
X-OGIS Ombuds Case Management Solution (Shows on ITDB as completed)
  1. Are information technology investments adequately implementing incremental development methodology? (Y/N)
    Yes
  2. What is the frequency of incremental development iterations? (ex. 1 month, 3 months, 6 months, 12 months or greater)
    Months
  3. Please describe the iterative development methodology being employed. (500 characters or less)
    Agile
Section G: Performance Metrics
Metric Description Performance Measurement Category Unit of Measure Reporting Frequency Agency Baseline Capability Measurement Condition Target 2025 CY Latest Actual Result Date of Latest Actual Result Met Target
This target metric is a measure of how well we are meeting our customer service standards. Strategic and Business Results % Written requests answered within 10 working days Annual 80 Over target 85 84.2 2024-12-31 NOT MET
Percentage of federal agency reference requests to records centers that are ready within the promised time. Customer Satisfaction % Monthly 90 Over target 90 94.2 2025-06-30 MET
Percentage of FOIA requests answered within 20 working days Strategic and Business Results % Monthly 0 Over target
Percent of requests for military service separation records at NPRC that are answered within 10 working days Customer Satisfaction % Monthly 0 Over target 85 2025-03-31 MET
First Call Resolution Of Issues. Customer Satisfaction % Monthly 74 Over target 60 99 2025-06-30 MET
Helpdesk Average Speed Of Answer of Phone Calls. Customer Satisfaction Seconds Monthly 26 Under target 30 14 2025-06-30 MET
Uptime of ERA EOP. Strategic and Business Results % Monthly 95 Over target 95 100 2025-06-30 MET
Percentage of overall time that the ERA 2.0 system is up and operational Customer Satisfaction % Monthly 95 Over target 95 100 2025-06-30 MET
Annual target for total cumulative volume of data managed in ERA 2.0 Strategic and Business Results Terabytes Semi-Annual 102.8 Over target 340 168.5 2025-03-31 NOT MET