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Investment Details

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Investment Description

Agency & Related Services represent information technology services provided to other Federal agencies, including records management, classification reviews, FOIA improvements and publications such as the Federal Register.
Agency National Archives and Records Administration
Point of Contact Gulam Shakir - CIO email Not Provided
Investment Type Major IT Investments
Bureau National Archives and Records Administration
Mission Support Not Applicable
Shared Service Category Not Applicable
Shared Service Identifier Not Applicable
TMF Initiatives
  • High Value Asset (HVA) Mission Essential Systems
FY 2025 IT Spending $36.87 M
Current CIO Rating 3
Data As Of: 07/30/2025

Total Projects

11

Cost Variance

  • 10Low
  • 1Medium
  • 0High

Schedule Variance

  • 6Low
  • 4Medium
  • 1High

Cost Variance

  • Low: Projects that have <10% Cost Variance
  • Medium: Projects that have ≥10% and <30% Cost Variance
  • High: Projects that have ≥30% Cost Variance
Cost Variance: ((Planned Total Costs - Projected or Actual Total Costs) / Planned Total Cost) x 100

Schedule Variance

  • Low: Projects that have <10% Schedule Variance
  • Medium: Projects that have ≥10% and <30% Schedule Variance
  • High: Projects that have ≥30% Schedule Variance
Schedule Variance: ((Planned Completion Date - Projected or Actual Completion Date) / Project Duration) x 100

Cost and Schedule Variance color coding is based on absolute values. For example, a +40% variance and a -40% variance are both High/Red.
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Download: Project and Variance Source Data (CSV)
  • This section displays the Chief Information Officer (CIO) Risk ratings for the investment. CIOs rate each investment using a set of pre-established criteria and issue a CIO Evaluation Number that reflects the investment’s ability to accomplish its goals within the current fiscal year. This number ranges from 1 - 5, and the higher it is, the better the investment has been rated to meet its goals.
    Download: Historic CIO Rating Source Data (CSV)
  • The Investment Details section views help answer questions about how an investment's financial resources are being utilized, and which funds are being assigned.
    Download: Investment Spending Details Source Data (XLSX)
  • The IT spending visualization below provides the selected IT investment's spending over 5 fiscal years. The IT Investment's spending is further broken down by Operations & Maintenance (O&M) and Development, Modernization, and Enhancement (DME). For each listed fiscal year you will see:
    • Requested amount - The IT $ amount the agency requested from Congress in the President's budget request for that fiscal year.
    • Enacted amount - The IT $ amount Congress actually funded through that fiscal year's appropriation.
    • Actual amount - The IT $ amount the agency actually spent that fiscal year based on what was appropriated by Congress.
    The availability of data for each fiscal year will depend on where in the federal budget process we currently are, and will continue to be updated as the annual appropriations process progresses.

    Download: Investment Spending Details Source Data (XLSX)
  • Project Name Project UID Status Planned Total Cost ($M) Cost Variance (%) Planned Start Date Planned End Date Schedule Variance (%) Schedule Variance (Days) TMF Initiative
    ERA 2.0 1 In Progress 86.04 0 2013-09-12 2025-09-30 0 0 Not Applicable
    EOP 45 System Support Services and Electronic PRA Transfer 21040 In Progress 2.25 0 2023-03-16 2024-11-29 21 21 Not Applicable
    X-VA Scanned Records Intake and Processing (Shows on ITDB as completed) 21190P Completed 1.75 0 2021-09-09 2023-05-22 0 0 Not Applicable
    NextGen ARCIS 21280P In Progress 7.34 0 2022-01-10 2025-09-19 -0.82 -0.82 High Value Asset (HVA) Mission Essential Systems
    X-CMRS Robotic Processing Automation (RPA) (Shows on ITDB as completed) 22020P Completed 0.57 18 2021-10-04 2022-09-01 -29 -29 High Value Asset (HVA) Mission Essential Systems
    X-CMRS Digital Delivery Redesign (Shows on ITDB as completed) 22100P Completed 0.69 -2.8 2022-04-01 2022-12-17 0 0 Not Applicable
    NextGen CMRS 21290P In Progress 5.33 -70 2022-09-01 2024-12-09 -14 -14 High Value Asset (HVA) Mission Essential Systems
    X-ERA Base Migration, Phase 2 - Business Objects -Phase 2-R (Shows on ITDB as Completed) 21511J Completed 2.82 -16 2021-09-30 2023-03-31 -11 -11 Not Applicable
    X-ERA 2.0 DevOps Support (Shows on ITDB as completed) TBD Completed 1.08 0 2022-09-30 2023-09-29 0 0 Not Applicable
    X-AAD Lift and Shift (Shows on ITDB as completed) 22110P Completed 0.08 0 2022-07-01 2023-03-17 -35 -35 Not Applicable
    X-OGIS Ombuds Case Management Solution (Shows on ITDB as completed) 19080P Completed 0 0 2022-03-21 2023-06-15 0.67 0.67 Not Applicable
    LowMediumHigh
    Download: Project Details Source Data (XLSX)
  • Metric Description Performance Measurement Category Unit of Measure Reporting Frequency Agency Baseline Capability Measurement Condition Target 2025 CY Latest Actual Result Date of Latest Actual Result Met Target
    This target metric is a measure of how well we are meeting our customer service standards. Strategic and Business Results % Written requests answered within 10 working days Annual 80 Over target 85 84.2 2024-12-31 NOT MET
    Percentage of federal agency reference requests to records centers that are ready within the promised time. Customer Satisfaction % Monthly 90 Over target 90 94.2 2025-06-30 MET
    Percentage of FOIA requests answered within 20 working days Strategic and Business Results % Monthly 0 Over target
    Percent of requests for military service separation records at NPRC that are answered within 10 working days Customer Satisfaction % Monthly 0 Over target 85 2025-03-31 MET
    First Call Resolution Of Issues. Customer Satisfaction % Monthly 74 Over target 60 99 2025-06-30 MET
    Helpdesk Average Speed Of Answer of Phone Calls. Customer Satisfaction Seconds Monthly 26 Under target 30 14 2025-06-30 MET
    Uptime of ERA EOP. Strategic and Business Results % Monthly 95 Over target 95 100 2025-06-30 MET
    Percentage of overall time that the ERA 2.0 system is up and operational Customer Satisfaction % Monthly 95 Over target 95 100 2025-06-30 MET
    Annual target for total cumulative volume of data managed in ERA 2.0 Strategic and Business Results Terabytes Semi-Annual 102.8 Over target 340 168.5 2025-03-31 NOT MET
    Download: Performance Metrics Source Data (XLSX)