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Investment Details

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Investment Description

Agency & Related Services represent services provided to other Federal agencies, including records management, classification reviews, FOIA improvements and publications such as the Federal Register.
Agency National Archives and Records Administration
Point of Contact Sheena Burrell - CIO email Not Provided
Investment Type Major IT Investments
Bureau National Archives and Records Administration
Mission Support Not Applicable
Shared Service Category Not Applicable
Shared Service Identifier Not Applicable
TMF Initiatives
  • High Value Asset (HVA) Mission Essential Systems
FY 2024 IT Spending $40.04 M
Current CIO Rating 3
Data As Of: 02/02/2024

Total Projects

10

Cost Variance

  • 9Low
  • 1Medium
  • 0High

Schedule Variance

  • 7Low
  • 1Medium
  • 2High

Cost Variance

  • Low: Projects that have <10% Cost Variance
  • Medium: Projects that have ≥10% and <30% Cost Variance
  • High: Projects that have ≥30% Cost Variance
Cost Variance: ((Planned Total Costs - Projected or Actual Total Costs) / Planned Total Cost) x 100

Schedule Variance

  • Low: Projects that have <10% Schedule Variance
  • Medium: Projects that have ≥10% and <30% Schedule Variance
  • High: Projects that have ≥30% Schedule Variance
Schedule Variance: ((Planned Completion Date - Projected or Actual Completion Date) / Project Duration) x 100
Download: Project and Variance Source Data (CSV)
  • This section displays the Chief Information Officer (CIO) Risk ratings for the investment. CIOs rate each investment using a set of pre-established criteria and issue a CIO Evaluation Number that reflects the investment’s ability to accomplish its goals within the current fiscal year. This number ranges from 1 - 5, and the higher it is, the better the investment has been rated to meet its goals.
    CIO Rating Date Comments
    3 Nov 30, 2023 NextGen CMRS has four remaining development sprints and is projected to go-live at the beginning of CY 2024. NextGen ARCIS is in the beginning phase of a 20-month project. The IPT meets weekly on these projects, which support the NISP Modernization efforts. The ERA 2.0 Program rolled out the scheduling and transfer components to all Federal Agencies and is now addressing migration errors and required infrastructure upgrades. In addition, foundational work for integrating with the NextGen Description & Authority Service (DAS) and providing Access Review & Redaction capabilities for ERA 2.0 has begun. This required onboarding and orienting additional vendor Agile teams. The team is also adopting a new Agile release process allowing us to release new code monthly instead of the current quarterly cadence.
    3 Sep 30, 2022 To address the backlog of 500,000 requests, plans are being made to increase process and system efficiencies using technology solutions such as using Robotic Processing Automation (RPA). A significant amount of pre-work requirements have occurred for the upcoming large projects to prepare for implementation. The team meets regularly to assess contractor and project performance and meets with contractor leadership to raise potential risks and issues for resolution. Oracle now offers a limited support option called Market Driven Support (MDS) which NARA will purchase to extend support to the Oracle/Siebel platform through December 31, 2023. For a complex Agile data migration project that we began recently, preliminary data mapping and user story-generation activities were created internally to better define the scope and initial backlog for the project before bringing in our implementation vendor. Requirements for CMRS Next Gen have been developed and provided. High-level ARCIS Next Gen requirements are near complete.
    3 Jun 30, 2022 To address the backlog of 500,000 requests, plans are being made to increase process and system efficiencies using technology solutions such as using Robotic Processing Automation (RPA). A significant amount of pre-work requirements have occurred for the upcoming large projects to prepare for implementation. The team meets regularly to assess contractor and project performance and meets with contractor leadership to raise potential risks and issues for resolution. Oracle now offers a limited support option called Market Driven Support (MDS) which NARA will purchase to extend support to the Oracle/Siebel platform through December 31, 2023. For a complex Agile data migration project that we began recently, preliminary data mapping and user story-generation activities were created internally to better define the scope and initial backlog for the project before bringing in our implementation vendor. Requirements for CMRS Next Gen have been developed and provided. High-level ARCIS Next Gen requirements are near complete.
    2 Jan 31, 2022 The continued challenges faced by COVID-19 pandemic closures to key NARA facilities have resulted in the unprecedented backlog of 500,000 requests. NARA is preparing to reopen facilities and the return of staff and employees, as local conditions permit. The reopening of facilities will assist in starting the recovery process to work down the existing backlog of requests. The ARCIS business stakeholders have embarked on developing requirements for the modernization of the ARCIS system. The new contractor for the O&M support of the ARCIS and CMRS systems has transitioned well and is successfully providing O&M support. However, the legacy ARCIS and CMRS platform of Oracle/Siebel will reach its end of life in July 2022 and will no longer receive patches and support from the vendor. The ERA program conducted a risk review session on December 16, 2021, and is actively working to mitigate the risks identified and discussed. The team meets regularly to assess contractor and project performance and meets with contractor leadership to raise potential risks and issues for resolution. For a complex Agile data migration project that we began recently, preliminary data mapping and user story-generation activities were created internally to better define the scope and initial backlog for the project before bringing in our implementation vendor.
    3 Jul 30, 2021 NARA continues to work through many challenges arising from the closures of key facilities due to COVID-19. NARA is preparing for the reopening of facilities and the return of staff and employees. Code output from the Agile Development & Integration Services (ADIS) team vendor has been solid, but more output is expected via process improvement. NARA issued a Contract Discrepancy Report to ensure critical areas of concern are addressed and instituted new processes for monitoring the projects.
    Download: Historic CIO Rating Source Data (CSV)
  • The Investment Details section views help answer questions about how an investment's financial resources are being utilized, and which funds are being assigned.
    Download: Investment Spending Details Source Data (XLSX)
  • The IT spending visualization below provides the selected IT investment's spending over 5 fiscal years. The IT Investment's spending is further broken down by Operations & Maintenance (O&M) and Development, Modernization, and Enhancement (DME). For each listed fiscal year you will see:
    • Requested amount - The IT $ amount the agency requested from Congress in the President's budget request for that fiscal year.
    • Enacted amount - The IT $ amount Congress actually funded through that fiscal year's appropriation.
    • Actual amount - The IT $ amount the agency actually spent that fiscal year based on what was appropriated by Congress.
    The availability of data for each fiscal year will depend on where in the federal budget process we currently are, and will continue to be updated as the annual appropriations process progresses.

    Download: Investment Spending Details Source Data (XLSX)
  • Project Name Project UID Status Project Life Cycle Cost ($M) Cost Variance (%) Start Date End Date Schedule Variance (%) Schedule Variance (Days) TMF Initiative
    ERA 2.0 1 In Progress 0 0 2013-09-12 0 0 Not Applicable
    EOP 45 System Support Services and Electronic PRA Transfer 21040 In Progress 0 0 2020-10-26 -170 -170 Not Applicable
    VA Scanned Records Intake and Processing 21190P In Progress 0 0 2021-09-09 0 0 Not Applicable
    CMRS Robotic Processing Automation (RPA) 22020P Completed 0 18 2021-10-04 2022-12-05 -29 -29 High Value Asset (HVA) Mission Essential Systems
    CMRS Digital Delivery Redesign 22100P In Progress 0 0 2022-04-01 -32 -32 Not Applicable
    NextGen CMRS 21290P In Progress 0 0 2022-09-01 0 0 High Value Asset (HVA) Mission Essential Systems
    ERA Base Migration, Phase 2 - Business Objects -Phase 2-R 21511J In Progress 0 0 2021-12-20 0 0 Not Applicable
    ERA 2.0 DevOps Support TBD In Progress 0 0 2022-09-30 0 0 Not Applicable
    AAD Lift and Shift 22110P In Progress 0 0 2022-08-08 0 0 Not Applicable
    OGIS Ombuds Case Management Solution 19080P In Progress 0 0 2022-03-21 0 0 Not Applicable
    LowMediumHigh
    Download: Project Details Source Data (XLSX)
  • Metric Description Performance Measurement Category Unit of Measure Reporting Frequency Agency Baseline Capability Measurement Condition Target 2024 CY Latest Actual Result Date of Latest Actual Result Met Target
    Total Data Center Power Consumption. Financial Performance kWh/Month Monthly 178500 Under target 165900 2023-10-25 14:43:29 MET
    This target metric is a measure of how well we are meeting our customer service standards. Strategic and Business Results % Written requests answered within 10 working days Annual 0 Over target
    Percentage of federal agency reference requests to records centers that are ready within the promised time. Customer Satisfaction % Monthly 50.88 Over target 50.88 2022-10-27 18:42:58 NOT MET
    Percentage of FOIA requests answered within 20 working days Strategic and Business Results % Monthly 0 Over target
    Percent of requests for military service separation records at NPRC that are answered within 10 working days Customer Satisfaction % Monthly 0 Over target
    First Call Resolution Of Issues. Customer Satisfaction % Monthly 74 Over target 72 2023-10-25 14:43:31 MET
    Helpdesk Average Speed Of Answer of Phone Calls. Customer Satisfaction Seconds Monthly 26 Under target 16.75 2023-10-25 14:43:30 MET
    Uptime of ERA EOP. Strategic and Business Results % Monthly 95 Over target 100 2023-10-25 14:43:33 MET
    Percentage of overall time that the ERA 2.0 system is up and operational Customer Satisfaction % Monthly 95 Over target 100 2023-10-25 14:43:35 MET
    Annual target for total cumulative volume of data managed in ERA 2.0 Strategic and Business Results Terabytes Monthly 102.8 Over target 225 102.8 2022-10-27 18:42:56 MET
    Download: Performance Metrics Source Data (XLSX)